Return & Refund Policy
- Please contact us within 14 days from the day you receive the items.
- Please let us know your order ID if there is any question about your order.
- If the buyer returns the goods just because you didn’t want it anymore, then the buyer pays the return or exchange shipping cost. Shipping costs for returns and exchanges will be based on the price of the shipping company.
- If the buyer returns the goods because the products are broken or expired, or you receive the wrong items, then we will send a free new replacement.
We will refund you when we receive the item. Generally, due to the bank workflow, the refund will finish within 7 – 10 working days, but we cannot make sure the exact date. We are truly sorry about that.
You can cancel an order within 12 hours from the day you place the order.
- We will refund you all the money if the items have not been shipped.
- If the item has been shipped, and we can’t get the item back, you will not get the money. I am sorry.