Tattoo Pen Shop ensures you receive your goods as quickly as possible, with overseas warehouses in the largest US locations, currently fully stocked. If you are placing an order in the US, please select the US foreign warehouse option to place your order for payment.
We work with the world's leading courier companies, the most common shipments are DHL and FEDEX.
If your order does not have an overseas warehouse option, we will ship directly from the country of origin (when the item costs more than $75, we will ship it to you with free expedited shipping for you). Normally we choose DHL, UPS and FedEx. (Usually, delivery times will be within 7 days for the USA and most European countries).
We require 24 hours to process your order once it has been placed, please keep your phone/email open so that we can contact you in any other circumstances.
For a more detailed shipping policy, please refer to our Shipping Policy page.
Return policy
Please contact us within 14 days from the day you receive the items.Please let us know your order ID if there is any question about your order.If the buyer returns the goods just because you didn’t want it anymore, then the buyer pays the return or exchange shipping cost. Shipping costs for returns and exchanges will be based on the price of the shipping company.If the buyer returns the goods because the products are broken or expired, or you receive the wrong items, then we will send a free new replacement.
Refund policy
We will refund you when we receive the item. Generally, due to the bank workflow, the refund will finish within 7 – 10 working days, but we cannot make sure the exact date. We are truly sorry about that.
Cancel order
You can cancel an order within 12 hours from the day you place the order.
We will refund you all the money if the items have not been shipped.If the item has been shipped, and we can’t get the item back, you will not get the money. I am sorry.
To put it in the simplest of terms:
Firstly, whether you are a tattoo enthusiast, a tattoo artist or a tattoo new fish, we serve every customer with a 100% sincere heart.
Secondly, we have our own tattoo machine factory and clean room to make tattoo needles, through their own strength to develop better products for customers, although each customer's standards are different, we do our best to improve customer satisfaction.
Thirdly, we have three levels of products, such as beginner tattooist products, intermediate tattooist products and advanced tattooist products, so we understand each level of the tattooist, and we know what kind of products they need, what kind of features they need and what kind of performance they need.
Whether you have used our products or not, whether you have placed an order in our shop or not, as long as you like tattooing, you will always be our customer.